We warranty all structural parts, motors, gearboxes, and electronic components for one year. It is our policy to ship replacement parts upon receiving a phone call from you indicating the specific problem. We want to get you up and running as quickly as possible. We ask that you return the failed part to allow us to evaluate the cause of the failure.
100% Satisfaction Guarantee
We take great pride in designing and manufacturing cutting edge loading systems. We use the highest quality materials to insure their safety, durability and ease of operation. Our goal is to achieve 100% customer satisfaction. We are not satisfied until you are! If you are not 100% satisfied with any of the products you purchase from us, please return them in the original packaging within 15 days of purchase for a full refund, less any transaction fee (such as Credit Card fee).
Your explanation and feedback regarding the reasons for the return are greatly appreciated. We use the information to mold our products so we can best meet the future needs of our customers.
Negligent use of the equipment, including but not limited to loading items for which it was not designed, will void this warranty. The warranty also becomes void if weight or size limits, as stated in the owner’s manual, are exceeded. Warranty of electronic control components becomes void if unit has been submerged in water whether accidental or intentional.
Loadit Industries is not liable for any damages to vehicles or recreational equipment, or for injuries resulting from negligent use of the loading system equipment. Negligent use is any use other than that prescribed within the owner’s operating manuals.